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Our Policies

How We Ship
Our products are primarily shipped direct from the manufacturer or distributor. Without the expense of buildings, inventory, & overhead, we save money and pass it on to you. USA orders generally ship standard UPS or FedEx Ground. International shipments usually ship USPS Priority International. Occasionally we may select a better method. We cannot ship to US PO Boxes when the method is Ground. Cookbooks are shipped USPS Media Mail.

International Shipping
We ship most of our products international. To determine if available, just use the cart to estimate shipping cost. For example, we do ship Galleyware, Cape Hatteras, Weems & Plath, & Snapit products international. For others, we can often arrange international. Please email us with the items and your address for details. SandiesGalley@gmail.com.

NOTE: The cart shipping cost may display too high with 4 items or more as we often can repackage to a smaller container. Please email us with your item list and we will see if the cost can be lower. Promotions for free additional gifts do not apply to International orders.

Shipping Times
Products usually ship out in 2-4 business days, but can take 6-10 business days. Shipping direct from the manufacturer can on occassion take longer than a stocked store. They may have peak seasonal demands, large block orders, closings for boat shows, etc. If you have a special deadline need please email us. Customized items are noted on their item page.

If there is a delay because of a backorder, we will notify you as soon as possible.

Damaged Shipments
Products are shipped and properly packaged and protected. Damage in transit is the responsibility of the carrier and is insured by them. If a package appears damaged when you receive it, indicate the condition of the package on your receipt from the carrier. If damage is discovered upon opening the package, notify the carrier immediately. Damage claims are handled through the carrier. Be sure to retain packing materials for carrier inspection. Claims for missing items or errors in shipment must be reported within 5 days of order receipt to: sandiesgalley@Gmail.com.

Payment Information
We accept Visa, Master Card, Discover, American Express, Paypal and E-Checks. Your payment once authorized is made upon order even if your products are on backorder. We do this because we submit your order to the manufacturer or distributor for direct shipment from them. If it is backordered, they keep your order in queue and ship it before we are notified. Because of this we can not delay the charge on your card until shipment. Of course, you may request a full refund at any time on a backorder and we can notifiy you when the item is in stock; you will them need to re-order the item.

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Returns

Defective Products: If your product is received defective, please contact us within 14 days for a return authorization. All products we carry are guaranteed to be free from manufacturer’s defects. Sandies Galley & More (SGM) purchases from various manufacturers that may provide limited warranties for their products. SGM does not offer any warranties, whether expressed or implied. SGM does not assume responsibility or liability for the workmanship or use of products purchased from our suppliers. All warranties other than those supplied by the product manufacturer, whether expressed or implied, including those of fitness, merchantability and/or workmanship are hereby disclaimed by Sandies Galley & More.

Other Restockable Returns: Each manufacturer has their own return policy. Most items are subject to a 15%-25% restocking fee and/or the orignal shipping expense. Returned items must be in original condition, in original packaging, unused, re-salable, with all documentation intact to be eligible for refund or credit. You must email sandiesgalley@Gmail.com within 14 days of delivery and we will request a return authorization number from the Manufacturer. No returns will be accepted after 30 days from delivery date. More specific return information is available from the manufacturer. Refused deliveries are treated as returns. Returns of items shipped free will have the actual shipping cost deducted from the refund.

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Privacy Policy-Security
We always use Industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.  Any page on our site that handles sensitive information, such as your credit card number, is securely encrypted using the Secure Sockets layer (SSL) protocol.

Visitor Identification
For each visitor to our website, our web server automatically recognizes the consumer’s domain name. We use cookies to store visitors preferences, record session information (such as items that consumers add to their shopping basket), record past activity at the site in order to provide better service when visitors return to the site, and to customize (when appropriate) web page content based on visitors’ browser type or other information that the visitor sends. This information is used for internal review and is then discarded. It is not shared with other organizations for commercial purposes.

Customer and Ship To Addresses
In order to place an order on sandiesgalleyandmore.com you will have to give us some personal information. This information includes billing and shipping addresses and telephone numbers. The billing information you provide is used for credit card authorization. The billing telephone is used, if at all, for communicating with you regarding questions or issues regarding the order. The shipping information you provide is used for product delivery. Sandies Galley and More does not sell or share the personal information you provide to us.

All customer orders including billing and shipping address as well as ship to addresses (other than your own information) are stored in our database.   We store these orders for customer service purposes such as returns or customer questions regarding products purchased.   We do not market customer e-mail addresses.

Customer Email Addresses
We ask for email addresses during the checkout process. This email address is used to communicate shipping information such as tracking numbers or delayed shipments. Email is our preferred method of communication with customers. By excluding your email address you deny yourself order and shipping confirmations.   We do not share or sell these email addresses.

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Our Policies